Support
We’re here to help
If you need assistance, email us at support@starepochlabs.com. We typically respond within 1–2 business days.
Contact
Email: support@starepochlabs.com
Mailing address: 30 N Gould St Ste N, Sheridan, WY 82801
Tip: Including your device model, OS version, and app version helps us resolve issues faster.
Billing & subscriptions
If you subscribe through the App Store, billing and subscription management are handled by Apple. You can manage your subscription in iOS Settings → Apple ID → Subscriptions. For refunds, please follow Apple’s refund process and policies.
Common questions
- • How do I contact support? — Email us with a short description, your device model, OS version, and app version.
- • Connection issues — Include approximate time of the issue and any error message shown in the app (if available).
- • Subscription — Manage subscriptions in iOS Settings → Apple ID → Subscriptions.
- • Privacy requests — For privacy-related questions, email support@starepochlabs.com.
Note: Support content may be updated as the app evolves and new features are released.